Misleading Medical Information and the Dangers to the Elderly

An earlier post was about phishing emails and how hard it was to realize when it wasn't a legitimate email. Today's subject is similar but related to medical and pharmaceutical information. It could go in a number of different directions, but because Kitchen Table Finance is aimed toward baby boomers and their elderly parents, this will focus on information found in mainstream newspapers.

I was sitting at the kitchen table in one of my client's homes, working on their bills. Annie and Bill were a well educated, sophisticated couple. Bill was well into his eighties and suffering from serious vision problems. As he could no longer read the paper, Annie was reading it out loud to him. I couldn't help but hear the information as she was reading. It was about a product containing calcium, vitamin k, and other miscellaneous vitamins. To listen to what the article was saying, you'd think that they had just discovered something as game-changing as Penicillin. They both decided to call the phone number given in the article to order the product. I try to keep up with the news and I was surprised that I hadn't heard about this particular combination and protocol and all the medical problems that it was solving. When I was done, I asked Annie if I could look at the article and copy down some of the information. When I saw what she had been reading I realized that it was an ad set up to look like an article.

The elderly are very vulnerable to getting sucked into buying something that promises to solve all their health issues. Hopefully the product at least does no harm. Beware of 'miracle' cures for anything. Encourage your parents to ask their doctor or pharmacist. At the very least, you can do some research on some of the reliable medical websites. Most elderly people don't have money to waste on useless products and certainly can't risk taking something that could have adverse effects.

Phishing Emails, Online Scams, Etc.

It's almost impossible today to not have some of your personal and financial affairs on the computer. No matter how savvy we think we are, the 'bad guys' are one step ahead. I thought I knew the red flags. I read the articles telling you what to watch out for. And guess what? I fell for one the the Bank of America phishing emails.

I got an email from Bank of America telling me I had a 'member alert'. The email had the Bank of America logo, Bank of America copyright information, and a Bank of America email address. I've since gone back to that phishing email to verify that it was a Bank of America extension on the email address and it was. They gave me a link to go retrieve my alert. Now, in hindsight, I should have not used their link, I should have gone directly to the Bank of America site. In my defense, Bank of America has installed some new security software and at times the login is a bit different. Once I was on the site that I had linked to, I was asked some security information to validate who I was--which I stupidly filled in. I was to then receive a validation code which would let me proceed to my account. Surprise, surprise, that validation code never came. At this point, I had already realized my mistake and was on the phone to the fraud department at Bank of America.

I'm openly admitting my stupid blind trust of a real looking email. I'm somewhat horrified at how easy it was to do. If I fell for it, lots of other people fall for it too.

So, here's some of the lessons I learned:

1. Never use a link given in an email. If the email tells you that you need to do something, go to the company's website directly.

2. Never give a social security number, account number, password, debit card number or any other critical piece of information.

3. Stop and think before you act. Use your smarts (I apparently lost mine yesterday).

4. Take into account the type of firm you (supposedly) got the email from. Would a bank really ask you for certain pieces of information? As another example, there's an email that had been circulating from Apple that lead you to think you had a virus on your computer and wanted you to buy a defender piece of software. As you were going through the process of ordering this software and doing a virus scan, these loud beeps went off every time it supposedly found a virus. Thinking logically, Apple would never have this jarring, awful noise go off--that was when I realized it was a scam.

Hopefully for me, I caught my mistake in time. I had to close my Bank of America account and put an alert on our information with the Credit Reporting agencies. I hope that by telling you what happened to me, it'll save it from happening to you.

Donations to Charities

There are thousands of wonderful charities doing amazing things. This post isn't to pass any comment about charities and how deserving they are of contributions. The purpose is to highlight some issues facing the elderly and offer some solutions.

Problem #1

The frequency of repeat requests for donations from the same organization is one problem people encounter. Before you realize it, you've given donations to the same charity multiple times in the same year. Obviously you wanted to give money to this organization in the first place, but you may not have wanted to give four times in one year.

Solution

Track your contributions. Not only will it come in handy when it comes to tax time, it will keep you from making unintended multiple contributions. For those that use one of the personal finance software programs such as Quicken, it's easy. If you aren't a computer user, keep a file with the acknowledgements, receipts or just a note from yourself. Then, check that file before sending in additional money.

Problem #2

It seems that once a contribution to an organization is made, the amount of requests from different organizations increases exponentially. Mailing lists are shared and/or sold resulting in getting swamped with mail. It can become especially overwhelming to the elderly. One elderly client of mine read each one of these requests, took them all to heart, and made donations to each. Not only did it start to have an impact on his finances, he began to have to take a tote bag to his mailbox in order to get his mail back to his apartment.

Solution

Each person needs to decide where their charitable dollars will be allocated. One idea is to pick one medical, one religious and one social organization. As difficult as it may be to do, any solicitations from other organizations are ignored.

Problem #3

An organization sends you something - a calendar, an address, book, some note cards-and then a week or so later you get a bill in the mail. You didn't order it and had thought it was a gift because you made a contribution. Now, either you have to pay for it, or figure out how to mail it back.

Solution

This is a way for an organization to make additional money. They get the items in bulk so the whole thing costs them almost nothing over and above the postage. You have a choice to make. Do you want to keep the item? If you do, you have to pay for it even though you didn't order it. If you don't and still have the box or envelope, return it by writing 'Return to Sender Did Not Order' on the outside and give it back to the mailman. If you don't have the mailing paraphernalia, you'll need to pack it up yourself. The next time one of these items comes in the mail, you'll recognize it, not open it, and give it right back to the mailman.